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"There was a girl at the rental counter who was GREAT! Her name was Cindy and she was so sweet and helpful. I go to Harley expecting great bikes but I never expected the great customer service I received from Cindy. Thank you!"
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By: Anonymous Mesa,AZ
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"My experience at Chester's HD over Easter weekend was definitely two thumbs up! Jay and Cathy were awesome in helping me get my '06 Sportster, even though we never really met face-to-face until I came down the "hill" to pick up my new bike. I also really enjoyed meeting everyone else in the other departments. You all definitely take care of your customers! "
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By: Lea Flagstaff,AZ
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"Jay in sales and Kathy in finance are the best in the business. "
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By: Russell Casa Grande,AZ
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"My experience with Chester's over the last five months has been excellent. What I was promised 98% turned out the first visit and the other 2% that needed corrected was taken care of with no questions. I rate Chesters 100% and have refered other riders to experience the relationship the dealership offers.
George Briani"
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By: George Fountain Hills,AZ
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"I have to say, My Wife and I were excited to get our new Fatboy. The service and hospitality exceeded my expectations through out our whole experience.I found that we were not just "buying a bike", but that we had a memorable and wonderful experience. The Motor Clothes staff, Accessories, Service and General staff were very friendly and proffesional, and answered all our questions with pleasure. Our Sales Associate was Bill. Bill is a wonderful person, eager to assist in all avenues. Bill was very helpful and patient with all of our questions, and did everything to go above and beyond. I am absolutely stoked, to have an awsome harley davidson dealer in the neighborhood that is great to stop in at just to say hi. I am going to share my experience with all my friends, family, and co-workers. I feel that they should all know, that there is a place that you can go to see friendly people, that care to go the extra mile. Thanks again. See you on the road. "
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By: Michael Mesa,AZ
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"My Lady and I were at another dealership- and came over to Chesters- On our arrival,we were approached by some people from HOG and a Lady from LOH...these people are first rate- very friendly- we live far away,but will get over to the East Valley to participate in some of the activities."
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By: Dennis Goodyear,CO
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"We have made several Fly&Ride rentals at different dealerships in the US, but none has matched Chester's. Their professional and very corteous people make Chester's an outstanding experience. In 2007 we had the (bad) idea of renting at a dealership in Colorado where they happened to miss the tires' condition before renting. After a week we discovered that the rear tire had no tread left, so we stopped at Chester's where we had rented in the last years. Immediately they understood the situation and changed the tire at no cost and with no hassle (Fly&Ride). In particular, Kelly Murphy was the man who took care of us all the time in a wonderful way: he even fixed a nearby motel for the night while the tire was changed. Thanks to him and the other people at Chester's we could continue our vacation without trouble. No need to say that our next Fly&Ride rental will be at Chester's, the best dealership we have seen!"
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By: Daniel & Elna Milan, Italy,XX
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"this i my second bike from chesters.I have never had a better time buying a bike.thanks"
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By: chris glendale,AZ
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"The "Chesters Experience" in the purchase of our Heritage was and still is, absolutley 5 star and more. Michael was very courteous and professional and made or experience something we will always remember. Chesters continues to be the top of the Dealerships due the the 5 Star rating in all departments. When you join the Harley Family with Chesters. you are forever part of a great tradition.
David & Darnise - Mesa AZ."
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By: David & Darnise Mesa,AZ
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"Unlike other dealerships and car dealerships, this was one of the most pleasureable experiences. You really make your customers feel like family, even though I have always made it a policy not to deal with family, this was great. I can't wait for the work to be done on my ride, so I can feel the road again. This is my first HD, previously I rode Goldwings, but figured I would step up to the premier, and I can tell I choose the correct dealership. Can't wait until the new facility is finished!!! What a ride, what a family!!!"
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By: Tim Phoenix,AZ
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"We met Jason socially away from his job at Chester's HD. We were very impressed with his whole demeanor. He was very sociable, eager to listen and talk about our new 2007 FLHT bike problems. Our 2007 FLHT gas gauge was not working right and the needle kept jumping all around the place. Jason suggested we bring the bike in and he would personally ensure it was thoroughly checked out and corrected even though we did not buy our bike from Chester's. We brought our bike in several days later to have the gas gauge checked out (which Jason told us was under warranty) and through discussion with Jason decided to add the race tuner, Screaming Eagle pipes and upgraded airflow system. Jason is truly an asset to Chester's HD. He shows genuine interest in his customers and their bikes and is not pushy to get you to buy anything. We ended up doing so because of his excellent communication skills and superior customer service. We will continue to give our loyalty to Chester's because of him and his service to us. He should be recognized by his supervisors for the excellent job he does!"
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By: Joan Mesa,AZ
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"On this eventful day I had every intention of test driving and buying a new Chevrolet Corvette Z06. As I neared Chester’s I decided to stop in and grab a gawk at the new 2008 Harleys. Well it didn’t take Chris Farney long to mosey on over and figure out that I was getting all worked-up over the 2008 silver and red Screamin Eagle Ultra Classic in the center of the show room. Time rolled by. Paperwork details were handled and One could have seen my grin from the north side of Country Club Street as I rolled away from Chester’s. The staff at Chester’s is very professional and customer sensitive. I’ll be returning for service and assorted Harley stuff. Can’t see getting more chrome to festoon the Screamin Eagle. The Harley factory has tastefully placed chrome everywhere chrome should go.
Early in the morning on the following Saturday after my purchase, I pulled up to a stoplight in Scottsdale. On my right a drop dead gorgeous brunette comes to a stop driving , you guessed it, 2007 Corvette Z06. She rolled down her window and complimented me on my taste in motorcycles. I returned the compliment about her vehicle. The light turned green and the Scottsdale Police officer behind us saw his opportunity to issue double speeding citations vanish as the Screamin Eagle and the Z06 leisurely pulled away on the green light.
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By: Leonard Phoenix,AZ
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"I WAS WONDERING IF YOU HAVE ANY ELECTRIC GLIDE CLASSICS IN THE PEWETER PEARL COLOR OR A 2008 ELECTRIC GLIDE CLASSIC IN THE CRIMSON RED AN FOR ABOUT 18000.00 OR SO. MY NAME IS TOBY."
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By: CRAIG MESA,AZ
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"My purchase of a new FLHX was an outstanding experience. Jay Stickle and the rest of the staff made the purchase painless. Since my last new bike was a 1977 FXE I expected the usual "car dealer" type of experience. I was wrong, Jay did a really great job of answering questions and handling the deal in a professional manner. Thanks again, B. Winn"
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By: Anonymous ,XX
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"Very friendly, informed staff. Will recommend to all my friends."
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By: Gary Mesa,AZ
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"Thanks for making my first NEW harley purchase a great experience. I felt like I got a great deal on my new bike and I LOVE IT! In less than a week, I already have 500 miles on it! Thanks so much"
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By: Renee Chandler,AZ
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"Overall, my experience at Chesters Hd has been a walk in the Park!!! A great salesman, Jimmy Stickle, has made the process of buying not one but two bikes an extremely pleasant experience. Look foreward to continuing a very good relationship well into the future. George Aelvoet"
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By: George Mesa,AZ
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"I wanted to let you know about the great customer service I recieved from Gina Geddes. Warranty work often takes a back seat to the "paying" customer at most shops, or at least that has been my experience. Gina made me feel that my work request was just as important to her as anyone else's work was. She treated me with courtesy and professionalism and my bike was repaired and ready to be picked up when she promised it. Her cheerful attitude and genuine concern for customer service is becoming an all too rare of a commodity in todays business world. Gina is to be commended.
Please be sure Chris, Debbie and E.B. get a copy of this; she deserves the recognition!"
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By: Steve Mesa,AZ
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"I purchased my first bike from Chester's in September of 2006. Since then I have moved to Atlanta, Georgia for a job change. Before I left AZ, Kelly Murphy told me that if I ever wanted to buy another bike I should call him and he would have it delivered to GA. Well....I didn't listen and what a mistake I made.
I bought anothe bike, an Ultra Classic, from Earl Smalls in Marietta, GA in March 2007. I have to say it was the absolute opposite experience from working with the great team at Chesters. The guys at Earl Small were unprofessional and horrible to work with. Had we not been so far along in the deal, I would have walked out.
The team at Chesters in Mesa is the real deal. You fully understand the value and importance of customer service and satisfaction. You should all be proud of how you treat customers and run your dealership.
No matter where I live, any Harley I buy in the future will be from Chesters. Great job guys!!!"
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By: Ted Alpharetta,GA
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"I went to another Harley Dealership in the state, and had one of the worst experiences with pressure sales. A friend recommended Chesters after the experience and I am glad they did. Kelly Murphy was a person who cared about what my first experience was going to be on my first Harley, and made sure that the bike I bought fit me and my personality. He was able to keep my purchase within the guidelines I gave him(ok maybe a dollar or two more), but saved me over 5000 dollars on what the other dealership was charging, and kept me from being in the dog house with the old lady. I bought the bike last week, and can't get off of it(it is bike week here in AZ). Thanks Kelly and to all the hard working people at Chesters...you have a customer for life, and I would recommend you to any person wanting to get a Harley. "
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By: Michael Tempe,AZ
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"i didn't rate service or parts because i haven't experienced those department yet, i did however meet personal from those departments and look foward to doing busness with both. I would like to thank my salesmen Jay for treating me like his only customer, i spoke with him on and off over a two week period and when he called me about the bike that i ended up buying he told me he had found my bike. He knew i lived in Casa Grande and didn't want to wast my time driving down several times to look at bikes so when he called i was pretty sure he had found the one for me. The whole Chester experience was great! I look foward to seeing all of you soon and often. This is my first Harley and it fulfills a dream i've had for a very long time, so thank all of you very much."
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By: george casa grande,AZ
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"We went to Chester's, after doing a lot of looking around at other local Harley dealerships, because of Kelly Murphy. On our very first visit, Kelly approached us right away and answered all of our questions honestly and professionally. He made us feel welcome and comfortable, something we didn't quite experience with the other dealerships. When we were ready to make our purchase, we had no doubts of going straight to Kelly. He welcomed us again like we were old friends. We told him what we wanted and how much we wanted to spend. He instantly went to work on the details according to OUR wants and never pressured us otherwise. He was confident and consistant during the whole experience, which in our experience is a rare thing to find in someone. After our purchase, we had the oppurtunity to meet some of the other staff members and found that those same qualities are found throughout the dealership. We will definately recommend Chester's to anyone who inquires!!"
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By: Paul and Emmy Mesa,AZ
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"Purchased a Brand New 2007 Softail Deluxe. All my questions and concerns were addressed in a curteous and professional manner and I was very happy when I took delivery. I've been back quite a few times and every visit is the same. Nothing but GREAT SERVICE. Thanks for all your Help KEEP IT UP!!!"
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By: Paul mesa,AZ
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"I was treated like a king when I went into Chesters. I have never been treated so well when making a purchase before. Thank You to all the employees at Chesters!!"
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By: Aaron Mesa,AZ
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"From the moment I walked in to Chester's I was impressed with the dealership. I was just shopping for an estimate on what I wanted to buy. There are multiple dealerships in the valley now and I hadn't made up my mind as to which of 3 models I wanted. I have to say that my Sales Rep. Chris Farney was the major factor in my purchase at Chester's. He was very knowledgeable, listened to what I wanted and needed. His no pressure presentation, setting me up with test rides to ensure my choice was truly what I wanted and helpfulness in completing the deal. I have been "sold" on H-D products for over 30 years. This Rep. sold me on his dealership! And I must say everyone at Chester's and the courteous, professional, friendly atmosphere has proven this dealership to to be the right choice. I have 1500 miles on this machine now and I am extremely happy with it. Thanks to all of you at Chester's H-D. "
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By: Ray Mesa,AZ
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"My wife & I just did a Fly&Ride from your dealership last week-our very first Fly&Ride, and I wanted to tell you what a great experience it was-Linda the shuttle driver is worth her weight in gold to you she is a great"FIRST IMPRESSION" The bike was ready on time and everything went off without a hitch. We were very impressed with the merchandize selection in the showroom and brought home looks of goodies! Thank you Chester's for all your help with a very memerable vacation!
Merry Christmas to your entire gang.
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By: John Seminole,HI
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"Overall my experience with the Chester's staff was awesome! They were extremely friendly and helpful. Made me feel like part of the family. We were so impressed I bought one for my wife and my roommate bought one also within a week of each other."
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By: Robert mesa,AZ
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"I looked all over the southwest, and your price for a new Road King was in my budget.Kelly Murphy , your sales rep., was a pleasure to work with. He's friendly, knows his stuff and didn't lead me on or pressure me with stuff I wasn't interested in. I had a great time at your store on Sat., when my wife and I came up to get the bike, lots of bikes, and a lot of people having fun with them. We were treated great, and I'm looking forward to visiting again soon. "
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By: Dave Tucson,AZ
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"Please accept this short note of thanks for your support of my soldiers and I during our recent visit to Arizona. Being able to ride the Arizona countryside for two days was awesome and something we will not soon forget. Please accept two tokens of our thanks. The 103RD Field Artillery Brigade's 2004 Holiday ornament that was sold by the family group when we were all in Iraq in 2004-2005. The plastic case was one of my command coins for the unit I commanded in Iraq. These coins are given out as tokens of appreciation for excellence and Chester's Harley-Davidson have displayed these qualities during our visit. If you ever make it up the Rhode Island way, drop us a line and we'll all go for a ride! Sincerely,
Major Christian M. Neary
Commander
Alpha Battery, 1-103D FA
39th Brigade Combat Team
1st Calvary Division"
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By: Major Christian M. Neary ,RI
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"I would recommend another non Harley-Davidson owner to look at Harley-Davidson and I would recommend Chester's Harley-Davidson to them. They made it fun. "
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By: ,AZ
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"Glad to find an honest salesperson and a dealership willing to sell at MSRP without playing other games. "
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By: Anonymous ,AZ
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"It was a fantastic experience at Chester's Harley. Extremely professional, very knowledgeable about the bikes, the accessories and the maintenance. "
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By: Anonymous ,AZ
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"Nice family owned dealership!"
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By: Anonymous ,AZ
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"My sales experience at Chester's was the most pleasurable, exciting, fun and I enjoyed being there. I have already pointed out to a few friends that when they are ready for a new bike, drive or ride to Chester's Harley-Davidson becuase all of the staff and the appearance of the dealership is well worth the trip!"
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By: Anonymous ,AZ
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"Great dealership and sales staff. Treatment with respect with no regards to race. "
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By: Anonymous ,AZ
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"I would definietly recommend this dealership. Thank you for making my first Harley-Davidson motorcycle experience a memorable and pleasant one. "
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By: Anonymous ,AZ
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"Very happy with the personnel and facilities at the dealership. "
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By: Anonymous ,AZ
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"Just wanted to thank you for the excellent service last Friday when we rented a Classic from you. Except for the heat we really enjoyed the ride up to Payson for lunch. Such beautiful country!! Currently here in Muncie, IN it is in the low 70's so it should be a beautiful evening for a ride. On our next trip to Phoenix, I will get ahold of you again, maybe for a trip to Sedona. Thanks again, John.
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By: John Muncie,IN
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"My Sales person was Chris. His overall attitude and customer service approach is what sold me on this transaction."
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By: Anonymous ,AZ
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"Flip made it an exciting adventure that I know will continue with our new H-D. We feel like we are a part of the H-D family. "
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By: Anonymous ,AZ
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